Description
ACCOMPLISHMENTS Leadership * Drove successful efforts to enhance company image and increase community Visibility by partnering with Education, Safety Services, Community Resource Center (volunteer work, food distribution) and Veterans (Veterans and Memorial Day sponsorships). * Led Emergency Response Crisis Management effort after environmental release with neighborhood cleanings, call center set up, community walk, farmers market, local government cooperation and public relations initiatives that resulted in greater cooperation and fewer complaints from the community. * Implemented Management Team Huddles to improve overall communications throughout the organization, including monthly financial and project huddles and weekly supervisor meetings. * Served as Community Advisor Panel (CAP) leader to educate the community about company employees, service offerings, core values and role in responsible leadership. * Selected by community leaders in 2015 as member of Kent State University (East Liverpool, OH) Advisory Board. * Built positive team relations by creating a social contract, "huddle" implementation system and individual coaching sessions for mentoring teams. * Broke down inter-company department barriers and "silos" to gain respect of each department team to focus on the greater goal of the company through the EXCEL Leadership process. * Received the Frost & Sullivan Award, "Best in Class" for service excellence in 2005. Revenue Improvements * Developed and implemented a pricing tool and pricing program that increased average price per pound by over 27 percent. * Implemented a new surcharge program for energy, insurance and security that added up to 10% to each invoice to improve profitability. * Increased overall revenue by $6M and EBIT by $4M over 3 years. * Developed sales cycle program with non-negotiable service items, invoice tracking, payment collection program for cash flow management and monthly report card sales tracking for metrics monitoring. * Established a price increase management program with annual customer satisfaction surveys and ISO 9001, 14001 and OHSAS 18001 certification achievement. Process Improvements * Initiated compliance performance improvement, reducing (Title V) events from 188 per year to 11 through accountability management among cross functional teams. * Enacted a process to post and update Key Performance Indicators daily to push for performance towards targeted goals. Results included record breaking performance in safety, compliance, production and overall performance. Operational Improvements * Led a recycling initiative in 2014 with over 1,000 tons recycled annually. Recycled dollars were equally allocated to community service projects and as a portion of the employee bonus program. * Increased processing by over 35,000 pounds per day and receipts by over 900 containers per week over a two-year period. * Earned Consecutive record breaking years (FY15 & FY16) in processing, revenue and profitability - Established Key Performance Indicator metrics, improved processing efficiencies, reduced staff, implemented cost controls and penetrated deeper into customer's "wallet share". * Managed annual operational outages for customers to minimize service fumbles and maintain revenue by providing operational solutions. Board of Directors Award Recipient for 2009 outage plan. * Developed and implemented metrics to analyze revenue and gross margins by customer and product line to effectively capitalize on the most profitable service lines. * Championed an initiative to implement new processes that measurably improved safety and efficiency plant-wide. Safety Improvements * Earned best safety record in 24-year history of the company through implementing safety improvements with leading indicators, safety observation, stop work authority, continual safety training. * Implemented a safety incentive program and weekly manager safety initiative examples to ensure commitment to safety first. Sales / Marketing * Over Fifteen years of sales leadership ability from executives to front line workers * Complete sales cycle management from cold calling to invoice payment * Value price leadership through understanding of costs, market conditions and profit goals of shareholders. This included annual increases and transactional events * Facilitator of operations and sales team relationships for driving success by working towards a common goal. Customer Relationship Management * Over twenty years of customer relationship management and problem resolution experience. * Experience in building strong, selfless service teams for the success of the organization * Promotion of customer account ownership and pride * Establishment of a customer care program for both internal and external customers Public Relationship Management * Crisis management in emergency response situations involving public, local, state and federal government and media relations * Started a Community Connections Team to improve visibility and business and community transparency * Initiated a Community Advisory Panel (CAP) to build relations with community leaders to gain support and develop community champions/ambassadors * Built trusting relationship with local and state government officials through transparency, proactive communications and regular meeting cycles. * "Employer of the Year" recipient of East Liverpool High School Job Training program for 2016 QUALIFICATIONS * Excellent interpersonal skills, able to engage effectively with executives, internal / external customers, public officials, colleagues and suppliers in high stress, fast paced situations. * Excellent communication skills with unique ability to resolve difficult situations in a courteous, calm and professional manner for a positive resolution. * Proven ability to motivate and educate team members about service chain, value of relationships, profitability and operating procedures that enable teams to exceed both company and individual performance. * Skilled problem solver, able to assess a situation, design alternative approaches and implement a realistic, cost effective solution
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