Occupation:Telecomm Specialist |
Location:El Dorado, CA |
Education Level:High School/GED |
Will Relocate:YES |
Description
Detail oriented IT professional with a penchant for process improvement. * 25+ years of experience delivering individual user and enterprise-wide solutions. * Thirst for understanding next-gen technology and how it may benefit the organization. * Ability to interface positively and influentially with management, staff and customers. Expertise * Customer Satisfaction * Maintenance and Support Management * Vendor Relations * Project Management * Operational Process Improvement * End User Training * Avaya CS1000 * Avaya Call Pilot 1005r * Wincall Call Accounting system * Genesys IVR Voice Platform * Nortel CCM * Nagios Network Monitoring
Accomplishments
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