SUMMARY: A high energy and results-driven professional with over 20 years of Customer Service experience of which 10 years were at the Management Level and 4 years at the Director Level. I can develop and motivate teams to engage employees at all levels, I have excellent planning and organizational skills resulting in the optimum functioning of customer service organizations, achieving consistent customer service standards that enhance customer satisfaction, customer relationships and overall brand strength. I have proven interpersonal and motivational skills that promote maximum performance and productivity levels. I am a decisive and action-orientated leader who delivers outstanding results even in challenging environments.

Highlights:

• Customer Service
• Management
• Complaints
• Call Center
• Medicare
• Quality Assurance
• Telephony
• Test
• Training
• Sales