SUMMARY: CRM implementations and CTI including: Genesys, Virtual Hold, Symon, Witness, Telephony@Work, Intervoice, Web Sphere and Rockwell, Edify, GVP 8 .x IVR systems.

Highlights:

• Call Center
• Documentation
• Integrate
• System Testing
• Test
• Interactive Voice Response
• Siebel
• AVAYA
• Customer Relationship Management
• Request for Proposal