Description
SUMMARY Energetic, highly respected Partner Account Manager with extensive experience working for the fourth largest software company in the world. Skilled at managing large Business Critical and Channel partner support relationships, from onboarding new partners, defining program parameters and negotiating parameters. Comprehensive expertise in driving technical case escalation resolution, conducting operational reviews and analyzing performance metrics. Known for acting as a trusted advisor, delivering overall value and gaining loyalty. Possess excellent communication and problem-solving skills with a strong focus on customer and employee satisfaction. * Customer Relationship Management * Process Improvement * Goal Attainment * Mentoring * Team Building * Problem Solving * Passion for building and maintaining * Highly Collaborative relationships with customers * Attention to detail and excellent follow through
Accomplishments
Highlights:
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Services Account Manager
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