Personal SUmmary Senior Manager/Engagement Lead Specializing in the areas of Enterprise Resource Planning (ERP), Customer Relationship Management (CRM) and Cloud Services. Managing stakeholder expectations, project leadership, and planning. Provided expertise in planning, implementing and managing the following areas: * Customer facing engagement with management providing expectation and direction. * Business applications design, * Project planning and resource management, * CRM Subject Matter Expert * Service/Sales Cloud implementations and configuration, * Production support * Operational Management (Process Regeneration) * Functional and Technical engineering * Training development and Training Execution An Oracle Corporation alum, and Salesforce.com trained with over 26 years of overall IT experience, which includes 20 years of planning, application and consulting experience. Areas of concentration in lifecycle ERP/CRM Application design, implementation, managing and training. Servicing the government and commercial industries.

Highlights:

• Training
• Customer Relationship Management
• Integrate
• Order Management
• Services
• Applications
• Oracle
• Oracle Applications
• Sales
• Application Design