Description
Software quality assurance professional with 20+ years' experience in information technology. Had worked with large global organizations leading multi-cultural teams across geographies. A proven leader in QA program management defining test strategy TMMi proprietary testing maturity model consulting QA transformation setting up testing centers QA process definition and implementation. Excellent in team building thru coaching and mentoring style leadership. Experience spans across various business domains - banking payments financial services insurance health care and communications. I more recently ran the software quality organization of two healthcare clients managing a team of 100+ across various geographies and successfully improved QA efficiency and effectiveness. My responsibilities included - A) setting up testing centers of excellence (TCoE) resulting in an effective organization and operating model with core-flex resources B) implementing industry best QA processes and shift left strategies C) managing delivery of complex QA programs in CoE model increasing project throughput D) effective governance and stakeholder management E) financial planning to optimize QA cost F) effective knowledge management and training G) set up automation unit for faster turnaround H) implementing performance engineering and testing to increase reliability and stability I) leveraging cost-effective tools for optimal results. Career Highlights * Managed and delivered large QA programs for Fleetcor and EmblemHealth to implement products (Global FleetNet & Facets) in the past 3 years * Established and managed TCoE's for two large healthcare organizations (Health Net and EmblemHealth) in the US exceeding client expectation in quality, cost, timeline and employee retention targets. The effectiveness was measured thru a QA metrics program and the trend was analyzed for targets and improvements. * Managed TCoE's for two large investment banks (HSBC and Merrill Lynch) in global delivery model delivering QA work products by managing team sizes of 100+. * Provided software test consulting services to various customers (State Street, AMEX, JPMC, Goldman Sachs, World Bank, Intact Insurance, Saudi Telecom, Colt Telecom) that covered - QA maturity analysis, definition and implementation of test Life Cycle, Testing process improvements, Test Strategy creation, testing metrics management, change management, and Testing tools strategy * Executed testing maturity assessments based on TMMi and Cognizant's proprietary 'Best in Class' test framework and provided suitable testing organization models and customized processes to clients (Essent, STMicro and EmblemHealth). Conducted QA workshops for State Street, Sanofi, Abbott, AMEX and Credit Suisse * Conceptualized, developed, and implemented an integrated test accelerator platform (ITAP) that automates the software test life cycle for JPMC and AMEX. This platform optimized and automated regression suite using 360-degree traceability concept, orthogonal array, risk based testing, reusable test data, real time automation and metrics. This platform was bundled with testing services and generated 15 million revenues for Syntel. * Created and implemented testing solutions around financial service products - PAM, GoldenSource and VisionPlus developed and implemented an integrated test accelerator platform (ITAP) that automates the software test life cycle for JPMC and AMEX. This platform optimized and automated regression suite using 360-degree traceability concept orthogonal array risk based testing reusable test data real time automation and metrics. This platform was bundled with testing services and generated 15 million revenues for Syntel. * Created and implemented testing solutions around financial service products - PAM GoldenSource and VisionPlus
Accomplishments
Highlights:
Keywords
