Summary Improved from >15% to <5% global cost of poor quality (COPQ) by managing projects with all facilities worldwide. Reduced >80% scrap dollars by using Six Sigma and Lean tools. Established >98% customer satisfaction by implementing a Customer Satisfaction metric and process. Achieved >85% improvement in customer returns by developing a new customer return process. Obtained >80% reduction in number of parts rejected by implementing automotive style approval process (PPAP). Profile A proven QA professional capable of immediate impact on organization's issues with respect to program/project management, customer relations, establishing/implementing policies and procedures in quality programs, ISO implementation/qualification, business development and administration. Bottom line manager with a solid record of increasing operational efficiency, generating costs savings and contributing to company profits. Demonstrated ability to lead cross-functional teams and manage complex projects.

Highlights:

• Quality
• Manufacturing
• Documentation
• Planning
• Scheduling
• Training
• Automotive
• Quality Assurance
• Test
• APQP