Description
CAREER HIGHLIGHTS * Served as a primary contributor to recommend and engineer product solutions to increase corporate revenue which included: virtualization, cloud computing, enterprise SAN, data warehouse, Business Intelligence (BI), and monitoring capabilities. * Established and administered, multi first-class co-located data center facilities in order to facilitate growth, disaster recovery capabilities, availability, and business process management (BPM) practices. * Completely redesigned and aligned enterprise service support and development functions and technologies, with popular best practice methodologies such as ITIL, SaaS, PaaS, web services, and Open Source solutions, in order to gain procedural, scalable, and operational efficiencies. * Designed full life cycle processes to enhance "order-to-cash" workflow which included: sales engineering, sales, implementation, development, quality assurance, customer support, and revenue recognition. * Re-engineered process, implemented testing and quality assurance procedures, and enforced standards for application development and software maintenance. * Led team in designing highly available and scalable infrastructure to proliferate availability and stability across all eCommerce, Development, Operations, and Corporate systems. * Designed and provided direction in implementing SOX, PCI, and HIPAA compliant processes and procedures for IT Operational activities, including but not limited to change management, problem management, data center management, systems monitoring, servers, and database areas. * Collaborated with team members and pertinent business units to design a data warehouse which provided enhanced data mining, reporting, and revenue opportunities. * Formulated strategy and managed implementation of various financial systems in several business sectors, in order to improve tracking, reporting, and budgeting functions. * Directed selection efforts and implementation of enterprise management, supply chain management, and workflow tools, in order to reduce manual labor, improve change management, and elevate overall operational capabilities. & CONTRIBUTIONS
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