Description
SUMMARY * Demonstrated achiever with over 8 years of professional experience in streamlining and carrying out operations, training and team management, and business development. * Track record of getting extraordinary results even in fiercely competitive scenarios. * Highly motivated individual with a dynamic personality and willingness to learn continuously. * Very intelligent with an astute business sense. * Eye for detail very analytical. * Ability to identify changing trends and take proactive steps that provide strategic advantage. * Outstanding planner with excellent team - building and management skills. * Highly result oriented leader with excellent interpersonal and communication skills. * Highly successful in building relationships with key decision makers. * Ability to work as a liaison manager. * Ability to identify critical problem areas and arrive at solutions to complex problems with innovative and creative thinking. * Unwavering work ethic. PROFESSIONAL RECORD Present: Business Consultant Project: Brand Refresh - Customer Correspondence and Transactional Print Location: Springfield, Massachusetts Organization: Cognizant Organization: IGATE / Capgemini (New Jersey) Designation: Business Analyst (P&C, Life Ins., Annuity, PMO) Tenure: December 2012 - September 2016 Projects: Workers Compensation, Non-Life Claims (LINES), ACE, VOIP, GSvP, PMO Responsibilities: * Managing the 'Discovery and Design Phases' in the Software Development Life Cycle (SDLC) of incoming projects. * Preparing HTML screens for clients. * Preparing 'Use Cases', 'User Interface' specifications, Business Requirement documents, Deployment approach, UAT Test cases with assumptions involved depending on type of users. * Understanding customer needs so that they can be defined as operational requirements and translated into applications. * Designing applications with UX team. * Gathering requirement from clients and estimating business cost. * Preparing Functional Requirement Document, Business Requirement Documents and Requirement Traceability Matrix. * Worked on tools - IBM Rational Requirement Composer (RRC) and JAMA for gathering requirements, ClaimVision (Creation and management of claims), JIRA and Confluence (Document Maintenance) * Managing Project Management Office (PMO) defining and developing structures for program management and execution preparation of Project Score Cards to assess and reflect the overall health of the project. * Managing governance projects, defining time lines through MS Project and delivering results. * Preparing Responsibility Assignment Matrix (RACI) for various projects across the organization and Resource Allocation Management considering project timelines. * JIMS (Judicial Information Management System is a Circuit Court/Family Court (CC/FC Crim) project for the Judiciary of the State of Hawaii. JIMS portal is being developed as a part of Capgemini responsibility to help the Judiciary staff such as Court Clerks, Judicial Clerks, Judges of the Circuit Courts as well as external users which includes Prosecutors, Public defenders and Private Attorneys of all circuits. * Primary objective of JIMS is to provide functionalities such as Case Data Management and tracking, Electronic Filing, Case Initiation, Case Management and eCourt Kokua through different set of applications. Along with migration of data from HAJIS to JIMS. Organization: Computer Sciences Corporation India Pvt. Ltd. Designation: Business Analyst (Life and Annuity) Tenure: November 2010 - November 2012 Responsibilities (LifeComm Project, CSC, USA): * Bridging the gap between offshore client's requirement and IT department. * Worked in Life Asia Project. * Understanding the requirement of the client, relaying it to the IT department and delivering the required service before the given deadline. * Managing and operating the Mainframe based LifeComm system to meet client (Hartford Life, USA) requirements. * Acting as an interface between business units, technology teams and support team. * Understanding customer needs so that they can be transformed into application and operational requirement. * Gathering the requirement from the client and translating them to specific software requirements. * Documenting and analyzing the required information. * Understanding technical designs and specifications. * Evaluating the information gathered through business process and task analysis. * Effectively communicating with internal teams and external clients to deliver functional requirements. * Applying Transactions on LifeComm Screen for testing purpose e.g. Loan processing, reversals, and surrender etc. * Checking Error Reports for the purpose of failure test results and finding solutions. * Making internal documents on learning sessions e.g. Transactions used on daily basis for testing purposes. * Responsible for DVS batch running i.e. facilitator for running the batch and coordinating with the team for resolution of abends. * Working on Policy Master Records (PMR) expansion project of LifeComm. Organization: Aviva Life Insurance Company India Ltd. (Kota) Designation: Assistant Manager (Bancassurance - Life & Annuity) Tenure: September 2009 - October 2010 Responsibilities: * Providing training, operational and sales support for branches of IndusInd Bank, Punjab and Sind Bank and corporate broking partners. * Managing 9 branches of IndusInd Bank, Punjab & Sind Bank and broking. * Providing product and Operational Process training to the Branch Heads and other supporting staff. * Coordinating between operation dept. and distributors to process the sourced business and reduce TAT. * Providing team members with knowledge of Medical and financial underwriting. * Coordinating with Operations and Customers for fixing up the medicals for the processing of the proposals. * It also includes making healthy relationships with the Circle heads and maintaining existing relationship. * Resolution of RTS and creation of opportunity ID's for easy tracking of logged files. Organization: Reliance Life Insurance Company Limited Designation: Management Trainee (Direct Sales and Channel Development, Jaipur) Tenure: May 2008 - August 2009 Responsibilities: * Providing marketing and operational support activities for the team and generating insurance business through ISOs. * Providing product training, form processing and other operational activities performed by ISOs. * Dealing and convincing clients with Channel Partners and ISOs for target business. * Providing product, process training to Branch Heads at different channels. * Giving presentations in group meetings, ISOs meets and to the clients. * Coordinating between operation dept. and ISO's team and supporting sales activities. * Promoting the business by organizing seminars in colleges & financial institutes. * Relationship building with in-house corporate clients to ensure continued business. * Developing and administering strategies to increase companies business. * Planning and organizing publicity and promotion campaigns in various villages and townships for spreading insurance awareness. * Monitoring, supervision and performance evaluation of programs. AREAS OF EXPERTISE Business Analysis Operations Training and Team Management Business Development CAREER HIGHLIGHTS Conducted multiple training programs at various locations in a very short period of time for VFD loan and Housing loan insurance business in IndusInd and Punjab & Sind Bank. Received certificates and letter of appreciation from the Regional Manager Reliance Life Insurance for the outstanding performance during financial year 2008-09. Organized multiple Insurance promotions and training programs for the bankers and customers. PROFESSIONAL QUALIFICATIONS AMFI Certified (2009) Licentiate from III (2008)
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