Professional Summary Process improvement and award-winning customer satisfaction enthusiast! Highly motivated and results oriented, I am ready to add value with a high energy, positive attitude and continuing learning mentality to successfully support the goals of the company in a management position. A multi-industry professional, my trademark is building quality relationships for successful communication at every level, internally and externally. Hard working and diligent, I take pride in an organized and adaptable approach to managing and leading, whether it is team based efforts, or individual accountability. Extremely detail oriented and analytical, my years of experience in fast-paced environments has prepared me to successfully deliver quality outcomes within rigorous deadlines, amongst evolving business conditions. Key Accomplishments Accomplishments Published in Workplace Newsletter In-Demand Skills * Manage Direct Reports * Team Leadership * CRM/Ticketing Systems * Technical Troubleshooting * Public Speaking * Conducting Meetings & Presentations * Cross Functional Collaboration * Data Management SQL * Customer Service, Sales & Billing * Business Communications * Performance Plan Development * Market Research * Microsoft Office Suite * Complex Problem Solving * Scheduling Events, Travel & Meetings * Budgeting/Cost Management * Training Employees/Colleagues * Managerial Decision Making * Performance Management * Root Cause Analysis * Call Centers/Fast Paced Environments * Account Management * Microsoft Cloud Based Products * Social Media Content Management * Business Reports * Metrics and KPIs Analysis * Process Improvement

Highlights:

• Security
• Custody
• Health Care Industry
• Insurance
• Medication Administration
• Nursing
• Communications
• Logistics
• Metrics
• Scheduling
• it jobs
• html