Qualifications Summary Highly personable, self-motivated Management Professional with over twenty years of experience dealing with staff, internal and external customers (including upper management), creating and documenting processes, procedures, contracts and document retention policies. * Talent for identifying customer needs and presenting appropriate company product and service offerings. * Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased responsibilities. * Proficient in negotiating contracts and documents as outlined by the company. * Expertise in resolving escalated customer service issues. * Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook). * Proficient in Cognos and IBMi Query. * Proficient in planning and scheduling meetings, developing and giving presentations, including training materials. * Expertise in documenting procedures and cross-training staff to handle all responsibilities whether they are the primary or back-up for the skill. * Superb written and verbal communication skills. * Understanding of the budgeting process. Ability to track and monitor expenses and stay within budget. * Ability to network and build a rapport easily. Worked successfully with more than forty-five regional management staff with very demanding needs while maintaining the integrity of our processes as outlined in our ISO9000 documentation. * Extensive history of attending corporate events, such as conventions, off-site meetings, golf outings, and AST&L Convention. * Expertise in setting and tracking goals, monitoring output, adhering to company goals, policies and procedures. * Ability to multi-task, delegate, organize, plan, follow-up and follow-through.

Highlights:

• Scheduling
• Inventory
• Management
• Customer Service
• Sales
• Sales Calls
• Security
• Deductions
• Billing
• Budgeting