Description
Experienced with wireless troubleshooting Remote Access into customer sites for troubleshooting and problem investigation. Strong client interaction skills Ability to manage corporate projects Ability to champion customers' needs to the support organization Ability to document customer issues and explain technical details at a high level Serve as technical product specialist liaison to marketing and development groups Ability to prioritize and respond to emails on a global customer scale Ability to provide after hours On-Call customer support Clinical Data Processing Syndeo Communications 07/2010 -10/2010 (Temp-Position) Level 1 Support Tech Windows Server and associated services (Windows 2008/2003/2000) Active Directory, IIS, DNS, DHCP, Group Policies, File/Folder Security, Network Printing, etc Knowledge of TCP/IP and Internet protocols with an understanding of WAN and LAN, Routing, and DNS. Microsoft Desktop OS experience (Windows 7, Vista, XP, 2000), Microsoft Productivity software (Office 2010/2007/2003). Network design and administration. Remote access methods: VPN, Remote Desktop, etc Backup and Disaster Recovery Certified Cbeyond Contractor, Installing multiple Cisco Routers, Site Management experience with Commercial carriers like AT&T and COX Communications. PC and Laptop Tech support. Expert in removing virus, Trojan, and spam agents. Experience with Switchvox Voice over IP Telephony. Installed multiple computers printers, laptops, Cisco switches, Cisco routers, T1's in a mission Critical environment. Managed and familiar with Client Cloud based services Hosted Exchange, Instant Recovery on demand, McAfee web and email filtering, Vaultlogix and Panda Antivirus, all in mediums to small business environments. Atomi Page II La Costa Glen Low Voltage Tech / IT Tech / Head - End Tech 10/2007 - 07/2010 IT/ Help desk member responsible for support of LAN/WAN hardware and software. Rebuild, upgrade, troubleshoot desktops and laptops, installed multiple operating systems, antivirus software, and various Microsoft products for both business and residential clients of over 500 customers combined. Help integrate Exchange email client from Pop 3 email clients. Installed multiple wireless hotspots, routers and switches. Installed custom residential and business IP, Digital, and analog phones, installed cable for computer networking, home theater, whole house audio, security alarm intercom systems tailored to fit the specialized needs of the customer. Performed site surveys with customers for pre-wire, trim out. Programmed and installed multiple wireless Philips Lifeline links such as radios, receivers, emergency help buttons, motions sensors, anti-theft trip devices, and Security camera systems. Installation of surveillance video reception and processing equipment, fiber optics including cabling, transmitters, receivers, Signal processing equipment - off-air, satellite and alternate sources. Experienced Troubleshooter including test, analysis, and measurements with a spectrum analyzer for preventive and corrective maintenance and resolving signal quality. Interior and exterior plant structured wiring to include although not limited to route, label, terminate, and test coax/fiber/CAT5, CAT 6 cables as needed.
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