Summary of Qualifications Dedicated and motivated, results-driven customer centric professional. Offering a wealth of success increasing efficiencies boosting sales and increasing service levels within renowned financial service and insurance firms. Proven professional who provides process improvement, quality and training to the organization and executive team. Work with management and clients to ensure adherence to all policies and procedures. Demonstrated ability to learn and teach new concepts, easily adapt to change and manage multiple tasks. Effective team builder and leader, who understands the necessity to develop quality products and services working with Waterfall Methodology.

Highlights:

• Process Improvement
• Quality
• Quality Assurance
• Services
• Business Analysis
• Business Analyst
• Business Requirements
• Documentation
• Financial
• Root Cause Analysis