Description
Qualifications 5+ years of overall experience as an Analyst. Strong analytical and problem-solving skills. Extensive cross-functional experience through collaborations with stakeholders, engineers, and leadership teams. Experience in using the Waterfall and the Agile methodologies. Excellent team player with focus on learning along with a strong independent worker as well, with heavy focus on communication. ITIL Certified CSM Certified Experienced in SQL Experienced with end to end testing Project Summary: Completely New Software Development that will help in the maintenance and management of company asset inventory. This is an integrated system built in the Agile Methodology that covers different kinds of features like employee information, employee asset and location information, customer order, payment, billing, and supplier details management. The Administrator is the user who logs in and manages the entire inventory. Participated in all scrum meetings such as Daily Scrum, Sprint Planning, Sprint Review, Retrospective, and grooming sessions. Supported the Product Owner with planning sessions to develop and maintain the feature or product roadmap. Worked with the product owners to ensure feature-level user stories are prioritized and accurately reflect customer and business priorities using JIRA. Collaborated with cross-functional teams comprised of product management, User Experience Designers, Developers, Testers, and other subject matter experts to gather and analyze information needs and functionality requirements, dependencies and impacts, and facilitate user story development. Regularly groomed the product backlog by adding, prioritizing, and/or removing user stories to maintain alignment to the product/project vision and roadmap. Developed SQL queries to research, analyze, troubleshoot data and to create reports worked with the development team to investigate and correct software bugs and deficiencies * Effective at generating new ideas for approaches to solve a new problem and creating alternative solution to a problem * Ensured delivery of artifacts as agreed to by the team. This will include detailed requirements, and any diagrams that the team needs to understand the requirements such as wireframes, business process diagrams, sequence diagrams or data flow diagrams. * Answered ad hoc questions and provided clarification/direction to development, QA and other stakeholders regarding user stories and functions Conducted end-to-end integration testing and assured software delivered met requirements and expectations * Created test plan, test cases, test scenarios, and test summary documents * Tracked and managed defects along with analyzing data and providing reports * TechSuggest Inc Aldie, VA * Business Analyst July 2012 to Dec 2014 Project Summary: The Mobile Device Request (MDR) is a software for requesting a new mobile device, changing the existing device or plan. The user can make following request from Mobile Device Request: Request New Service/New Phone number with a new Device Upgrade/Replace an Existing Device (Keep the current Phone #) Switch to a New Service Provider Reassign a Mobile Device to Another User * Switch to a Global Data plan for international travel-AT&T, Verizon and Sprint * Modify Rate plan features Update Charge (Project /Task) Details for existing device * Deactivate a mobile Device * Report a Mobile Device Lost or Stolen * Elicited requirements using client interaction, document analysis, requirements workshops, and system analysis. * Key liaison between client end-users and various vendor teams (development, testing, etc) to ensure a quality solution that delivers results. Participated in business process re-engineering * Created workstreams to improve business process efficiencies by Integrating People, Process, Data and Documents. * Created "As-Is" Process Flows and "To - Be" Process flows and identified pain points to increase productivity, tracked progress and archived work-related comments and notes, helped eliminate Priority confusion and improved accountability, managed data and documents needed for work production Worked with stakeholders to identify requirements and key strategic decisions moving forward. Created Process Flows and Use Case diagrams Conducted JAD sessions with client to document/decompose all requirements. * Evaluated information gathered from multiple sources, reconciles conflicts, decomposed high-level information into details, abstract up from low-level information to a general understanding, and distinguishes user requests from the underlying true needs Use Tableau for data analysis and visualization of data. * Created multiple documents for the required enhancements to the system such as Functional Requirements Documents (FRD), Business Requirements Documents (BRD), User Guides, Test Cases, UAT Plans, and Requirement Traceability Matrices Created numerous Test Cases that were used by Analyst, Developers, and QA to test new or enhanced functionality.
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