Accomplishments * Saved State Farm millions during major department through managing and executing the creation of an inventory of all IT assets (business processes, applications software, IT services) for implementation of new compliance tool for Asset Risk Management (ARM) tool [Troux] focused on Non-Public Personal Information (NPI), per Matters-Requiring-Attention (MRA) from the federal government. * Led two major (change) projects for Campus Information Technologies and Educational Services (CITES) at the University of Illinois, including three-part VOC plan (student, faculty, staff): * Drove improvements through design of a Service Management environment, based on ITIL. * Cut transition costs for Unified Communication (UC) conversion across the institution, with it possibly the first major U.S. university to accomplish this feat. * * Teamed with executives at State Farm to develop strategy creating new, $12,000,000 IT Quality Department with three units: Process Management, Quality Assurance, and Quality Control. Yearly savings estimated at $20,000,000. * * Managed several IT improvement projects, including Payout Annuity Underwriting, Web Segmentation, Systems Information Retrieval Process, (SDLC) Exception Review Process, Test Center Information Management, Executive Support, Workstation Support, and others, garnering tremendous improvements and savings. No numbers on these. * * Served as project manager, from position of technical writer, over company's top programmers for major manufacturer's global initiative project, the Quality Initiative, taking international dealers from green-screen technology (AS400) to GUI in Unix environment. * * * Directed strategy as pre-release manager for major telecommunications company's $600,000,000, cutting-edge technology project for development of world's first 4G cell-phone platform, navigating through two major, cutting-edge, corporate environments simultaneously.

Highlights:

• manager
• management
• six sigma
• ITIL
• Organizational Change
• Leadership
• Risk Management
• NPI
• Troux
• Distribution