Description
SUMMARY Technical support analyst who provides high-level support on a variety of business related software and hardware. I support both Classified and Unclassified enclaves. All enclaves are supported via hands-on support and through phone support as required. I am responsible for hardware/software installations, system configurations, system imaging and system updates. / SCI Security Clearance with SB Polygraph HARDWARE/SOFTWARE PRODUCT KNOWLEDGE MS Windows Products XP, Vista, 2003, 2007, 2008, 2010 Mobile Devices Apple Products OS VII - X, IWorks, ICloud Adobe Product Illustrator, Photoshop, InDesign Microsoft Products Video Design Flash Lightroom Dreamweaver HP Multifunctional Printers Internet Web Browsers Service Manager Ticket System
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