Description
Professional Summary: * Around 10 Years of experience in IT with around 5+ years of experience in Salesforce.com CRM Platform as a Administrator/App Builder including analysis, modeling, design, testing and implementation on various business domains like Insurance, healthcare, Media and Retail and 5+ years of experience as System Admin. * Salesforce Certified App Builder and Certified Salesforce Administrator. * Strong knowledge of sales, marketing, service and support automation. * Experience in Salesforce Lightning Migrating the Classic user to Lightning .Worked With Standard /Custom Object created workflow, process builder Approval process, Lead management Opportunity Management. * Implemented Security and Sharing rules at Object, Field and Record levels for different users in the organization. Also created various profiles and configured the permissions based on the organizational hierarchy. * Hands on experience in implementing Validation Rules, Field Dependencies, Assignment Rules, Work Flows, Process Builder and Approval Processes for automated alerts, field updates & Email generation according to application requirements. * Have extensive experience in implementation of Custom Objects, Custom Tabs and Role based Page Layouts and Record Types. * Experience in lead case management (Web-to-Lead, Email-to-Case). * Expertise in creating Profiles, Roles, Users, Tasks and actions. * Experience in Salesforce Customization, Data Validation, Sales, Marketing, Customer Service and Support Administration. * Knowledge in developing Email Template Setting up Landing Pages Build forms Create various Automation rules. * Experience in implementation for new Salesforce CPQ application as part of the team for CPQ project development . * Experience on Sales Cloud, Service Cloud, Custom Cloud, Force.com Platform and Salesforce lightening . * Extensive experience using Salesforce.com's Administration, Territory management, Creating Roles, Profiles, Page Layouts, Workflow Alerts, Actions and Approval Workflow Data Validation. * Experience in deployment of applications from Sandbox to Production using Change Sets. * Knowledge on Salesforce.com CRM integration, developing and deploying custom integration solutions. Excellent skills in creating/troubleshooting/modifying Visualforce pages. * Knowledge in working with SOL, SOSL, CSS, and Force.com Web Services. * Knowledge in Sandbox data loading and Web services API for implementing web services in the application for access to data from different users. * Proficient in Bulk Data Migration from Traditional Applications to Sales Force using on demand Apex Data Loader.IO. * Knowledge in wide range of languages and technologies such as Apex, Visual force, Java, HTML, CSS, AJAX, DOM and JavaScript. * Extensive exposure to Black Box testing, Smoke testing, Usability testing, End-to-End testing, System testing, Regression testing and User Acceptance testing (UAT). * Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows. * Excellent work ethics, self-motivated, quick learner and team oriented. Continually provided value added services to the clients through thoughtful experience and excellent communication skills.
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