Accomplishments * Established the first Center of Excellence in 2011, which eventually became the model for the rest of Comcast * Reduced Bad Debt expense by $25 million in 2012 and by $80 million over the next 4 years * Improved Non-Pay churn by 59% since 2011 resulting in positive video growth for the first time since 2006 * Eliminated $8 million in Operating Expense between 2012 and 2015 by renegotiating numerous vendor contracts * Ranked #1 in nationwide Power Rankings for Credit and Collections 48 months in a row * Achieved the highest Employee Satisfaction rating for any call center over the last 6 years * Developed recruiting, hiring and onboarding strategies to reduce employee attrition from 105% to 59% over 5 years * Received the "Woman to Watch" award from Women in Cable Telecommunications for exemplary leadership skills and contributions to the industry * Completed hundreds of hours of executive leadership training

Highlights:

• Call Center
• Compensation
• Policies and Procedures
• Project Management
• Project Manager
• Billing
• Metrics
• Retail
• Sales
• Sales Metrics