SUMMARY CUSTOMER SERVICE: Resolved a wide range of customer concerns applying diplomacy in a positive and constructive manner. Effectively handles emergencies and customer inquiries earning accolades for outstanding customer service. Consistently serves as a mediator for staff and customers in order to maintain a harmonious relationship at the lowest level. Motivates staff and guides performance to promote a customer-friendly environment. Effectively communicates and negotiates with customers from a variety of backgrounds. Hours per week 40 Tele Unknown/Retired Contactable Department of Veteran Affairs Hours per week: 40 P.O. Box 360001 Salary: $61,234/yr. N/A Analyzed and interpreted reports implemented and monitored fraud waste and abuse of the VA Beneficiary Travel Program throughout the Southern Nevada VAMC Healthcare System via clinics at the main medical center and its satellite clinics plus Community Based Outpatient Centers (CBOCs). Managed safety controls overseeing safety operational and quality assurances reviewed developed and implemented actions plans. Managed and directed operations that included employees having access to printed and electronic files containing sensitive information requiring protection under provisions of the Privacy Act of 1974 and other applicable laws and regulations. Directly responsible for (1) protecting the information from unauthorized release or from loss alteration or unauthorized deletion and (2) following applicable regulations and instructions regarding access to computerized files release of access codes etc. as set forth in the Computer Access Notice and VA policy memoranda. Ensured Veterans Health Affair staff abided by and carefully adhered to the medical center policies for Ethics and Compliance. Conducted training to heighten staff's awareness of possible violations of policy as it related to documentation Health Information Protection and Portability Act (HIPPA) and Freedom of Information Act (FOIA) patient travel. Oversaw information security operations to ensure processes were in place to promptly report concerns to supervisors or the Compliance Officer. Reviewed and developed systems security policies guidelines and procedures for four Ambulatory Care and Primary Care facilities. Validated a variety of secure management services essential to the direction and operation for the organization. Developed and interpreted policy and procedural controls covering physical security application and data security system software security contingency and disaster recovery planning compliance with personnel clearance procedures security education and training and contractor security. Developed analysis data for compliance and oversight of security functions performance metrics and related security reports. Provided oversight reviews for the Health Insurance Portability and Accountability Act (HIPPA) of 1996 Privacy Act of 1974 Freedom of Information Act and other security program areas resulted in value added for customer and deliverable services by the Health Administrative Service Care Line. Established risk-management procedures and ensured risk-management techniques were applied to all new or modified computer applications. Scheduled and conducted special security studies analyses surveys or reviews of Information Technology (IT) systems that enhanced the appropriate levels of safeguards exist to protect against perceived threats. Planned and directed audits and oversight compliance reviews of security services. Tele 40 300 S. Twining Street Bldg. Salary: 54,000/yr. 413 - 5212 Contactable: Yes

Highlights:

• Services
• Management
• Benefits
• Capital Assets
• Compliance
• Customer Service
• Data Security
• Disaster Recovery
• Disaster Recovery Planning
• Documentation