Description
Summary - Qualified technical professional with experience managing and coordinating complex projects. Highly skilled in developing, organizing and executing multi-level, multi-faceted projects. * Extremely adept in problem solving and technical troubleshooting. Major Projects New construction and expansion buildout of multiple complex University units, including: Creation of a new University unit (CUNY HUB) * Buildout of a new University campus (School of Public Health) Phases I and II * Expansion of an existing University unit (ISLG) Served as IT Project Manager for multiple construction projects. * Met with end users to determine technology needs and created plans to satisfy requirements. * Provided project architect with detailed departmental technological requirements for individual floors and internal units based on requirements. * Reviewed architectural drawings for accuracy. * Coordinated multiple IT departments to outfit sites with technology during and after construction. * Chose vendors and contractors for construction of security and audio-visual systems. * Worked with Purchasing to ensure that equipment was ordered, shipped and delivered to schedule. Migration of Central Office from Domino /Lotus Notes to Exchange /Outlook Served as desktop technical lead for the migration process. * Served as the Project Manager for desktop support. * Create and managed specific sub-projects to ensure all sites met requirements prior to upgrade. * Coordinated each department to maintain schedule and assigned resources to perform migration. * Determined and created procedures (including documentation) for staff to implement. * Researched and provided detailed technical information so that informed decisions could be made at all levels. Multiple system upgrades of over 1000 desktops and laptops Served as Project Manager for multiple upgrades at various NYC locations of computers and laptops. * Ensured business continuity, allowing all departments and employees to function during upgrades. Observed, ITSS New York, NY Responsible for more than 1000 laptops, desktops and Apple computers Trained and supervised more than 10 computer technicians, interns and work-study students * Manage projects assigned to department Delegated and assigned work assignments to technical staff Set-up, installed and maintained computers, printers and servers * Installed, updated and tested software * Troubleshot and repaired software and hardware * Served as Administrator for various servers on campus * Served as backup for the Systems Administrator * Researched and recommended new software and hardware * Met with faculty and staff members to determine their semester needs * Implemented Clean Slate in lounges to prevent system changes * Played significant role implementing Print Management system in labs * Built server and implemented Surveyor in all student labs and lounges the professionalism of staff during standard transactions Made reports as to accuracy of transactions * Testified at disciplinary hearings of crewmembers when necessary
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