Description
Professional Summary 20+ years as an administrative professional / executive partner, currently as a Service Coordinator at Integrated Security. Praised by executives and colleagues for exceptional skill in anticipating needs and implementing solutions before requests are made. Recognized for being customer focused and a team player to ensure efficient department workflow. Selected by company leaders to develop and implement company policies and procedures, as well as handle sensitive and confidential information. Core Professional Strengths Problem Solving Policies and Procedures Communication Skills Customer Service Technical/Computer Aptitude Time Management Strong Software Skills Accountability Organization Major Accomplishments * ProWatch Administrator - Assist in the management of access control system and ensure the quality and integrity. * Coordinate day-to-day operations for Access Control. * Generate daily and/or monthly reports from ProWatch for access verification and transactions or any HR inquiries or audits. * Receive customer request for service through automated system, telephone or personal. * Coordinate, dispatch and schedule all service requests with customers and technicians. * Collect all necessary documentation to ensure proper tracking procedures and submit for billing. * Logistics liaise with trucking companies, security escort companies, distribution centers and government venues. * Anti-Counterfeiting Strategies liaise with Product Complaint Department, Department of Justice, Office of Criminal Investigations, Immigration and Customs Enforcement (ICE) and the Food and Drug Administration (FDA). * Background Investigations liaise with third party vendor, Human Resources, Sr. Management and NJ State Police to resolve discrepancies. * Created and implemented a number of company processes. * Logistics for escort on shipments for the integrity and safety of products or ingredients and the destruction of products and confidential materials. * Developed and organized training certification programs for the department, including routine and specialized duties, PeopleSoft data entry, phone handling and new hire sign up. * Customer Service - Manage all processes for internal customers and employees, Parking Administrator, manage and maintain all personnel on-site for the Security Department. * Presented benefit highlights to New Hires and ensured compliance with Immigration Naturalization Services (INS) and Company guidelines. * Administered all aspects of Consolidated Omnibus Budget Reconciliation (COBRA) before transitioning the function to an outside vendor. Liaison with vendor after outsourcing. * Assisted HR Managers with a variety of projects - Non-Exempt (NE) Broadbanding - job reclassifications for hourly employees, Affirmative Action Reports, VETS 100 Reports and Equal Employment Opportunities-1 (EEO-1) Reports. Experience and Skills * BS Degree in Criminal Justice * 20+ years' work-related experience in Security, Human Resources, Customer Service and Benefits * Effective working relationships with people at all levels throughout the organization * Demonstrated ability to handle highly confidential information * Effective follow up for ensuring all deadlines are met * Highly proficient with the Microsoft Office Suite * Strong communication skills (both verbal and written) * Exceptional interpersonal skills, tact, patience, diplomacy, appropriate assertiveness * Ability to stay focused, efficient, and effective in managing multiple priorities * Experienced in managing vendor relationships INTEGRATED SECURITY & COMMUNICATIONS March 2013 to Present
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