Description
Experience Summary: Solutions-oriented sales support technologist, manager and customer liaison with a history of success in technical pre-sales, technical account management, pre-sales personnel management and program management in software sales environments for and with Fortune 500 firms, medium and small enterprise, healthcare and manufacturing. Enterprise software sales expert - skilled at assuring technical feasibility and accuracy of solutions, qualifying opportunities, and understanding customers business and technical environments to ensure successful deployment, Deep technology experience spans Cloud, Hybrid API solutions, managed services, security, virtualization, datacenter, storage and messaging/collaboration solutions. Expertise in product evangelism and demonstration of solution business value. Deep understanding of healthcare and insurance domain worked with most of the big healthcare insurance players in North America. Process expertise includes ITIL Foundation certification, experience with HIPPA, PMI / PCI methodologies, solid knowledge of software product lifecycle, licensing and distribution programs. Experience with PCI, SOX and HIPAA compliance requirements. Program / Project Management experience in pre- and post-sales engagements. Expertise in creating RFP, SOW, POC technical review and estimations for customers. Post sales experience in working with accounts to develop and maintain a support plan and increase customer loyalty and relationship. Technical Competencies Having 10+ years of experience with multiple technology platforms which includes IBM Web Sphere Server (AIX), Web logic based Enterprise Application, Data Power XI52/XB62/IDG, IBM API connect V5060, apigee edge on cloud and Unix, Linux script implementations. Experience in Web Sphere MB/MQ v6.1/V7.0 Development, System Administration and for Data Power XG45/XI52/XB62/Gateway appliance IDG (v7.5), IBM extreme scale cache solution, Dev-Ops. Worked on Multiple sales initiatives along side of IBM team for product sales and post-sales managed services. Managed post-sales customer satisfaction for strategic enterprise customers. Served as single point of contact for support escalation and customer satisfaction. Worked closely with technical support teams, field service and sales. Server and Endpoint Virtualization: VMware, Citrix, Symantec Workspace Virtualization CA Suite. Networking / Security / Web Services protocols and implementations including: TCP/IP, SNMP, ICMP, HTTP, SSL, PKI, LDAP, SGML, SMTP, IMAP, POP, DNS, CDN, WAP, XML, J2EE, WSDL, JSON, SAML, SOAP and REST, Firewall and IDS technologies.
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