Experience Overview: I have executive experience in the in house and remote operations of Inbound outbound call centers worldwide These call center operations consisted of Product sales, Customer Service, Technical Support, Help Desk, Customer Relations Management Support and project management. I have successfully implemented call/support centers worldwide and managed those teams to success. My management style and skills have been proven in the areas of operation and management of customer support inbound and outbound centers from start-ups to centers of over 500 employees. I have managed large budgets and P&L. I have designed and implemented strategic operational plans, guidelines and metrics that have increased product sales, customer satisfaction, improved operational efficiency, and budget management. I am a motivational leader that develops my staff in a way that they enjoy providing world-class service to customers

Highlights:

• Director