Description
Accomplishments included significant reductions in customer complaints, up to 50% over 60% reduction of rework increase in percentage Right-First-Time, to reach RFT >99% recalls prevention reputable audit certifications plant readiness for audits. * Promoted from Quality Assurance Manager to Plant Manager after a few months in the company due to the immediate impact on the organization's transformation from an environment of associates' resistance to cooperate to meet the business goals to an environment of commitment and team work. The communication and involvement work to overcome resistance and gain cooperation led to a 70% increase in production while reducing operational costs in 10%. Led the work to rectify an ongoing failure to meet the main customer expectations. The leadership on this team work initiative allowed to identify the deviation root cause and to undertake corrections to preserve the business that accounted for more than 25% of the company sales. * Successful management of staffs with direct report or dotted lines, ranging from 1 to 28 associates. Leader in recruiting, developing, training and managing of qualified personnel to drive good performance and minimize turnover. * Successful organization of teams and plans to implement continuous improvement systems with the use of Lean Manufacturing tools. Training / Consulting * Over ten (10) years of experience as a full-time consultant, auditor and trainer who added significant profits to the company through contribution in multiple roles. Worked in more than 25 countries and over 30 states in the US. * Expertise used in helping businesses of various sizes and food categories in the implementation of policies and procedures to meet 21 CFR 117, CGMP, FSMA HARPC. * Guest speaker in conferences and meetings on updated food safety and quality topics. * Known for the passionate and humorous but convincing style on the delivery of messages and impact on the participants, driving meaningful positive changes. * Member of committee established to develop new Global company's food safety standards. Technical Assistance Led a work to correct a significant microbiological food safety issue shortly after taking the position. The quick response to pinpoint root cause and to implement changes in the company procedures to prevent reoccurrence prevented costly and possibly critical consequences to the business. Spearheaded a risky field initiative to eliminate raw milk adulteration that would pose a high food safety risk to the consumers. The work was highly recognized in the overall dairy industry in this South American country. Carried out an audit work at a co-packer location that led to identify issues that resulted in an increase on finished product's output (dry milk) per pound of raw milk used. The work led to the implementation of changes that drove an increase of 28% yield. Led the work to gain certifications under different standards. ISO-9002 at a plant in South America, and Global Food Safety Initiative (GFSI) at seven (7) locations in the US to become BRC certified with "A" Rating, as well as one site to be SQF level III certified with an "Excellent" rating. * Provided expertise and guidelines to rectify food safety and quality programs' directions at an organization to assure compliance to laws and regulations to prevent possible liability issues. * Leader and participant on continuous improvement activities, using Lean Manufacturing Tools and fast pace improvement results through Kaizen events. Works brought significant cost reductions and process improvements. * Created and implemented a Co-packers' approval and assessment program, consisting of the issuance of a questionnaire and an audit plan. The approach proved to be highly beneficial in improving and sustaining effective quality and food safety programs, thus protecting the company brands and the consumers.
Accomplishments
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