Occupation:Customer Service Representative |
Location:San Diego, CA |
Education Level:Bachelor |
Will Relocate:YES |
Description
QUALIFICATIONS & ACHIEVEMENTS * IT Support Desk Management, Technical Sales Management, and PC Repair Administration experience with a proven track record of success supply direction and guidance regarding testing and implementing software upgrades. * Interacts effectively, courteously and directly with the user to resolve technical issues, and responds to queries and service requests that originate by telephone, web-based portals, e-mail, or other methods. * Develop and manage client relationships serve as functional subject matter expert on data and analytics, supporting data, business intelligence applications and analytic sales. * Highly industrious, goal-oriented and self-motivated, with a proven track record for a superior work ethic, dedication and integrity Exceptionally advanced computer knowledge with an ability to manage complex disciplines and circumstances provides competence under pressure in highly complicated situations. * Generates positive impression while interacting with and supporting customers, as well as cultivating a secure corporate impact to ensure success. * Expertly build customer relationships through strategic communications with key customer decision makers ensuring satisfaction with services, and providing additional client education ensure customer educated in emerging industry trends related to the clients' needs. * Knowledge in coordinating all aspects of projects, including the facilitation of project status meetings, scheduling, development and management of project implementation timelines and risk assessment analysis. * Action oriented and results driven with well-developed organizational skills identifies work plans, considers priorities, forecasts problems, and envisions solutions knowledge of network use and maintenance sufficient to give needed guidance or training to customers to prevent problem recurrences and to assist more experienced specialists in resolving very complex problems. * Extraordinary abilities in department and divisional leadership, program management, development and implementation of improved procedures and process controls, resource administration, equipment repair and maintenance, consumable inventory program oversight, and client service delivery. * Utilize extensive communication and client service skills while interacting with clients and senior management provided creation and analysis of key performance indicators and benchmarking with the ability to build and strengthen employee relations at all levels through the organization. * Handle difficult and sensitive situations using sound, independent judgment within general policy and legal guidelines, to ensure compliance with department procedures. PROFESSIONAL SUMMARY Enthusiastic Support Desk, Client Management and Technical Sales professional with experience within various industries excellent functional and technical management skills, including technical support, scope management, risk assessment and mitigation, and communications management. Exceptional critical thinker who can learn quickly, develop expertise, and produce immediate contributions in business operations.
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