Description
Accomplishments IT Technical Operations Management * Streamlined implementation of group policies for management / security initiatives by using Quest tool for account / group transition while leading active directory restructure project: removal of child domains * Simplified Microsoft Office license management and brought all users up to latest versions by managing Office 365 rollout to worldwide organization. Created training videos to help user adoption. * Implemented a SharePoint intranet. Worked with stakeholders to improve processes and ease of use. * Implemented best practices / SOX compliancy while managing an End Point management team, including server, desktop, network, applications, and security Help Desk Management * Managed world class distributed team responsible for over 2,500 computers with a service level agreement (SLA) of 99% for standard call response to within 8 hours and 2 hours for high priority calls * Enhanced global ticket resolution by implementing cloud ticketing system for follow the sun support (Zendesk) * Drove time to market and cost reductions through continuous improvement of automated testing and development practices decreased time / cost of system deployment to employees worldwide with implementation of imaging processes * Lowered travel costs by implementing video / web conferencing worldwide (LifeSize, WebEx, Skype for Business) Harri Rosenberg harrix115@yahoo.com Page Two Core Accomplishments (Continued) * Implemented Netwrix application for active directory auditing for a security initiative * Limited and secured computers that contained sensitive source code through monthly Engineering source code scanning using Strike 10 Networks application * Improved communications initiatives while managing all video / web conferencing tools used worldwide Fiscal Management * Controlled and optimized capital and operational expenditures * Managed all software licensing, including Microsoft Select and EA agreements * Reduced monthly cell phone costs (15%) through renegotiated contracts and individual plan changes while managing corporate cell phone program with AT&T Accomplishments (Continued) * Implemented Netwrix application for active directory auditing for a security initiative * Limited and secured computers that contained sensitive source code through monthly Engineering source code scanning using Strike 10 Networks application * Improved communications initiatives while managing all video / web conferencing tools used worldwide Fiscal Management * Controlled and optimized capital and operational expenditures * Managed all software licensing, including Microsoft Select and EA agreements * Reduced monthly cell phone costs (15%) through renegotiated contracts and individual plan changes while managing corporate cell phone program with AT&T
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