CAREER SUMMARY: Developed and Implemented field service program for major account resulting In vendor awards from Defense Department and employee of the year at Networking Technologies and Support. Helped develop updated parts logistics policies to maximize employee utilization and decrease parts handling costs. Applied and taught customer service fundamentals to technicians resulting In greater customer satisfaction ratings.

Highlights:

• Defense
• Management
• Account Management
• Networking
• Logistics
• Sales
• IBM
• PCS
• Personal Conferencing Specification (PCS)
• Cisco
• hardware
• Servers
• Workstations
• Printers
• it jobs
• Customer service
• Mentoring
• Training