PROFESSIONAL SUMMARY * 10+ years of professional customer service experience * Answered high volume of inbound/outbound calls taking payments and helping customers with payment agreements * Took payments and helped customers with payment agreements for electrical accounts from Massachusetts * Operated telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments * Scheduled appointments and maintained and updated appointment calendars * Perform general office activities, such as typing, answering telephones, operating office machines, processing mail, or securing confidential materials * Input data, such as file numbers, new or updated information, or document information codes into computer systems to support document and information retrieval * Examined documentation such as mortgages, liens, judgments, easements, plat books, maps, contracts, and agreements to verify factors such as properties' legal descriptions, ownership, or restrictions * Available to interview with a 24 - 48hour notice

Highlights:

• administrative
• customer service
• data entry
• typing
• clerical
• administrative assistant
• Complaints
• Support
• Credit Cards
• Insurance