Description
Senior VOIP and Network Engineer, rendering services as Single Point of Contact in Voice with overall around 6 years of experience. Previously associated as a Senior Enterprise System Specialist 1 in field of Cisco Voice and Networking Platform with Unisys Global Services India. Hands-on experience in design implementation and troubleshooting of Cisco voice Collaboration systems and networking which includes a multitude of services ranging from CUCM UCCX CUC UCS Routing and Switching. * Delivers and leads team in the delivery of L3 remote hardware and software support services to clients to resolve product use and multi-product/platform problems and/or questions relating to enterprise systems Cisco VOIP Collaboration systems VOIP application software. Prepares approves and coordinates the new product and/or system implementations and Migration of VoIP systems. Creating BOM and cost estimates for Cisco VOIP new implementation/Move. * Defines approaches and provides extensive Technical VOIP expertise to attain objectives. Suggests develops and conducts training sessions for other analysts and for clients. Consultant for new Voice projects. AREAS OF EXPERTISE * VOIP and Network Administration * Project Management * Workflow Planning * Productivity Improvement * New Requirement / Design Solution * Troubleshooting * Configuration & Upgrading * Training & MentoringTECHNICAL SKILLS CISCO VOICE * Designing, Implementing & Troubleshooting of Cisco VoIP network. * Cisco Unified Communication Manager (CUCM) * Cisco Unity Connection (CUC) * IPCC Express (UCCX) (Unified Contact Center Express and UCCX Scripting * Scripting for Call center, Call distribution and reporting * Cisco Unity Express (CUE) * Cisco Call Manager Express (CME) * Cisco UCS Boxes (C-210, C-220, C-240) * ESXi and VMware on UCS boxes * Signaling and Codecs - SCCP, RTP, RTCP, H.323, MGCP, SIP, G.711, G.729 etc. * Voice gateways - Dial-Peers, SRST, and Dial Plan Consideration. CCME with Dial plan support, Call forwarding, Call transfer. * Microsoft Lync Enterprise Voice EMPLOYEMENT HISTORY Sr Enterprise System Specialist - Senior VOIP Engineer
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