Description
SUMMARY: 25 years plus years of take charge general management in the luxury retail, hospitality, and wine industries. CAPABLITIES: Operations Direction & Oversight Dynamic problem solving capabilities * Highly organized methodical approach * Strong mechanical & technical aptitude * Strict SOP implementation compliance * Top priority HSE awareness Human Capital Management Cultivate a culture of YES * Refine recruitment & selection * Instill standard of excellence * Initiate organizational learning * Inspire and reward achievement Sales Methodologies Targeted profile acquisition * Matched product/service experience * Establish spheres of influence * Relational-educational sales approach * Initiate principles of ethical persuasion Financial Accountability Strategic Critical Path Analysis * Coordinated channel strategies * Lean supply chain management * Metric driven benchmark tracking * Project driven finical objective RECENT GENERAL MANAGEMENT ACCOMPLISHMENTS: BOTTOM LINE RESULTS Within 6 months turned around Provenance a (Diageo property) DTC division to over delivering plan by Gross Revenue +20% Gross Profit +17%, Average Ticket Value +15%and EBIT 18% after TWE Acquisition provided responsibility for turning around sister winery Etude Wines with nearly identical results. IT'S ALL ABOUT THE VIBE Instilling a culture of yes across all channels through: WISE defined best practices, principles of ethical persuasion and internal mentoring program result in an environment that attracts high quality employees, a steady flow of visitors, and a place to spend money. PEOPLE MATTER MOST Continuously search for and hire exceptional talent, communicate, model and mentor what is expected, promote and reward collaborators, treat employees as you want them to treat customers, results in teams who live to over deliver. IS KING How where and who holds the bottle is as important as what is in it. Identify the target market (pedestrian tourist aspiring dilettantes established aficionados or affluent collectors). Provide tailored experiences that exceed expectations surprise and delight & sell insane amounts of wine.
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