Description
QUALIFICATION SUMMARY IT Infrastructure Architect & Project Manager Specialist with 24+ years of work experience, specifically in the design, implementation, and operation of networks, telecommunications services, IP telephony system, Microsoft operating systems, design and implementation of data centers, user support second-tier "call center." Ability to communicate effectively with managers at all levels and to successfully incorporate technologies in systems and business processes a wide range of experience in the development and implementation of processes for the effective management of IT services, especially in the areas of handling problems, configuration management, change control and management capabilities. Widely familiar with state of the art information technology: wide area networks, local networks, IT service management and operation of computers in corporate environments and operating systems. Experienced in portfolio management for physical infrastructure projects. Developed Delegate duties to 15 or more junior employees. Work directly with clients to ensure deliverables fall within the applicable scope and budget. Projects' budget: $ 100,000.00 Direct personnel: 15 External consultants: 2 projects per year: 4 * Meet with clients to gather detailed ordering briefs and clarify specific requirements for each project. Develop comprehensive project plans to be shared with clients as well as other staff members. * Delegate project tasks based on junior staff members' individual strengths, skill sets and experience levels. Working with a team integrated by at least 5 It specialist for each project. * Ensure projects are delivered on time, within budget, and meet business goals. Deviation in time less than 15% and cost 10% for each project. * Manage resource demand, budget, timelines, and escalate issues, managing systems improvement projects with a budget of $ 50k, per requirements. * Monitor work progress and effective to manage of key project milestones, administering the project portfolio dashboard using Microsoft SharePoint, (Develop and maintain the project's dashboard). * Manage and communicate risks and impact to scope, budget, and resources, within the projects' team and the customer. Developing the project's portfolio communications process, based on the project's dashboard using Microsoft Project Server 10 and Microsoft SharePoint. * Reporting project status, timely and effectively, using escalation, issue resolution, and effective communication, based on an online process using Microsoft tools (Project Server, SharePoint, Microsoft Exchange, and Microsoft Office 365). * Track project performance, specifically to analyze successful completion of short and long-term goals. * Meet budgetary objectives and adjust project constraints based on financial analysis. 1 CAF- Development Bank of Latin America construction projects programs for buildings and offices in 12 countries of CAF members ensuring the correct implementation of the services (facilities IT and security services) required for the correct operation of the offices. Budget in charge $ 12,000,000.00 Projects per year: 15 Direct personnel: 3 External consultants: 22+. * Developed and implementation of project's portfolio dashboard using Microsoft Project Server and SharePoint 33 projects from different areas implementing and automatizing the project's communication process using Microsoft Exchange. Excellence Award for the development of this tool. (470 * Design and Implementation of the data center in each country. * Implemented of a new country office in Brasilia, Brazil (1400 M2). Project budget $ 2.4M. * M2). Project budget $ 1.7M. Project, and remodeled the country office in Mexico City (1200 M2). Project budget $ 2.2M. * Remodeled the country office in Paraguay (400 M2). Project budget $ 1.7M. * budget $ 4.0 M. * Remodeled the country office in Colombia (600 M2). Project budget $ 950K. Portfolio management of infrastructure projects: * Analyzing project portfolio for strategic alignment value and complexity. Goal objectives: deviation in time less than 20% and cost less than 10% of the portfolio. Guarantee Maintained and administered technology platform of the headquarters and representative offices in Argentina, Colombia, Bolivia, Brazil, Ecuador, Spain, Uruguay, Mexico, Paraguay, Peru, and Trinidad & Tobago. Implementation maintenance and development of the main data center in Terremark Miami / USA. Budget Execution: $ 1,700,000.00 Direct personnel: 40 External consultants: 10+ Projects per year: 15. * Channeled support requirements from internal administration and maintenance to management and externally to other areas of the Corporation in terms of software engineering products or technology in operation. * Monitoring virtual and physical environment services ensuring a pro-active approach is taken to capacity planning, ensuring all IT infrastructure services meet the needs of the business. Severs 150, workstation 750, datacenters 12, WAN base on Cisco. * In conjunction with the Information Security team, deploy and support the core security toolset (McAfee). To ensure the integrity and security/compliance. * Define and deliver the IT Infrastructure roadmap (3 years), acting as an enabler for key business initiatives and facilitating business growth through the deployment of highly available and secure IT Infrastructure systems. * Project Management, ensuring successful delivery of all IT Infrastructure projects, maintaining effective communication with all key stakeholders. * Deliver an effective IT Infrastructure 24x7 support service to the business, working collaboratively with IT & Information Security teams. * Incident Management - Experience of managing incidents in a business critical complex IT environment. Ability to manage stakeholder's expectations whilst dealing with complex technical incidents across a number of support resources. * Effective management of 3rd party on site Infrastructure engineers, and external 3rd party suppliers. * Identify Root Causes, implementing an appropriate course of action to prevent reoccurrence of problems. * Trained in the use of IT Platform users. Excellence Award 1998, 1999, 2000, 2001, 2002 and 2003 3 the availability and functionality of IT platform and services service support manager tier 1 and tier 2. * Ensure the integrity and security of data processing facilities. * Monitoring virtual and physical environment services ensuring a pro-active approach is taken to capacity planning ensuring all IT infrastructure services meet the needs of the business. * Coordinate procurement of operating supplies for computers with external entities.
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