Description
Professional Summary: Over 7 years of Information Technology experience with 4+ years of experience in the Salesforce.com CRM platform as a Developer and Administrator. Provided architectural designs based on customer requirements and led scrum meetings for the project. Extensive experience with Administration, Configuration, Implementation, Development and Production support events on Salesforce.com Platform. Proficient with Service Cloud and Sales Cloud Functionalities. Expertise in maintaining the Functional areas of Data Management, Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports. Strong knowledge in SFDC Administrative tasks like creating Users, Roles, Profiles, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks, case Management. Experience in working with Visualforce pages, Apex language. Developed and deployed various Force.com Apex classes, Triggers, Test classes for unit testing, Batch Apex, Schedulable jobs and Visualforce pages. Proficient in working with development and migration tools like Force.com IDE, Force.com explorer, Eclipse IDE with Force.com plug-in, Apex Data Loader, Data loader, Import Wizard. Expertise in APIs, REST API, SOAP API and BULK API. Expertise in various stages of Software Development Life Cycle (SDLC) including analysis, requirement gathering, development, enhancements, testing, and maintenance of standalone object oriented enterprise applications. Experience in Data Analysis including analysis of root cause for Incident and Problem Management. Possess knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support. Adept in writing complex SOQL, SOSL queries across multiple objects within SFDC database. Knowledge in developing Salesforce Lightning Apps, Components. Developed programs that deal with MQ's, DB2 Stored Procedures, online CICS tools, SOLA templates. Tracked all production incidents via change requests and met with clients to ensure progress within defined SLAs. Primarily responsible for all production releases as the team's Release Manager. Ability to multi-task work across different applications. Diverse work experience with different functionalities of the application, with Development and Production Support projects. Strong experience in all facets of Software Development Life Cycle and projects built using the Agile Methodology. Ability to work with minimal direct guidance, self-motivated, proactive and passionate to learn new technologies. Strong communication and inter-personal skills, technical documentation and reporting skills, problem solving skills accustomed to working in both large and small team environments. Strong analytical and problem solving skills with ability to work within team environment and independently when needed. Highly skilled in communicating and collaborating with quality assurance, support and management teams to resolve all customer issues. TECHNICAL SKILLSET Salesforce Technologies Apex Language, Apex Trigger, Apex Scheduler, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL, Visual Force (Page, Component & Controllers) and S-Control Custom Integration Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, App Exchange Package & Custom Application and Sandbox data loading Force.com tools Apex Data loader, Force.com Apex Explorer, AJAX tool kit, Force.com Migration Tool, Force.com Excel connector IDE Eclipse, My Eclipse and Force.com Eclipse IDE plug-in
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