Description
Summary & Goal I am a unique blend of creative thinking (affirmed by peers and management) and analytical based decision and evaluation (B.S. in physics). I'm motivated to help people succeed by developing their core competencies and focusing on business goals. For 20+ years, I have use my skills to increase sales, customer service and improve job performance. I have worked with all levels of leadership at every stage of the talent management process: needs analysis, design, delivery and measuring effectiveness. Mastery of adult learning processes and design models like ADDIE, Kirkpatrick, etc. to create ground-breaking industry training. I view learning as the means to performance excellence. My goal is to use my experience to provide strategic training development, delivery, and change management to a great company and industry that is focused on developing their people and leading their industry. I believe strongly in motivating principles used by Dale Carnegie-a master at bringing out the best in people as individuals and teams-Steven Covey and others. Areas of Expertise-High Tech, Wireless, Telecom, Sales & Other Soft Skills Praised for tech and sales training that makes complicated material simple to master. My curriculum was adopted widely by carriers to lead change in Executive Briefings, sales, customer service and technical curriculum: McCaw Cellular, AT&T Wireless, Sprint, Verizon and Nextel, Comcast. Skills Summary * Strong Facilitator Skilled at Motivating Learning: * My great strength is working with individuals to change behaviors that enable job success. * Recognized for creativity and ability to make complicated subjects easy to understand. * Bring a high-energy presence to the class (real or virtual) and establish a strong rapport with learners that creates a positive environment for learning and increases job performance. * Experienced creating content and activities simulate "real job" needs so learners are motivated by the practical applications of the training and the benefits to job performance and career success. * Strong instructional design experience from needs analysis to implementation and evaluation: * Ability to make complex concepts clear without losing important distinctions or details. * Experience working with users to assess their knowledge and skill needs for training and working with SMEs to develop courses. * Ability to apply these skills to both online (self-guided), web-based (streaming environments using both, e.g. PowerPoint and Live Instructor and Q&A) in the roll of instructional design. * Project Management & Team Player: * Adept at building rapport with the client and the team to create an environment of success. * Strongly embrace change management and using team members' strengths to achieve success. * Worked with AT&T product development teams to introduce some of the first smart phones. * Train-the-Trainer Experience: Worked with Verizon to both create and train their trainers to deliver new curriculum "out of their comfort zone." This enabled the training team to leverage their abilities in greater support of sales enablement. Additional Skill Sets
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