Summary A highly motivated organized and result-oriented Senior Business Analyst with extensive experience in delivering cost effective, high performance technology solutions to meet challenging business demands. Extensive qualifications in all facets of information systems methodology from conceptual design through documentation, implementation, user training, quality review, and enhancement. Possess experience in executing SAP/Maximo sustainment and upgrades to software, including configuration project plan preparation, impacts on existing business processes, configuration changes, problem resolutions, integration testing, and post implementation support. Expertise in creating UML process flows, Product Backlog, User Stories & Use case diagrams, writing functional/UAT test cases, capturing test data requirements and managing post production validations Exceptional leader adept at developing and implementing innovative solutions to enhance performance, and drive profitable growth. Consummate technical problem solver adept at monitoring complex systems, troubleshooting, and ensuring efficiency of operations. Possesses expertise in executing SAP/Maximo sustainment and upgrades to software, including configuration project plan preparation, impacts on existing business processes, configuration changes, problem resolutions, integration testing, and post implementation support Proficient communicator and motivator with a proven ability to deliver high-quality customer service, manage multiple vendor relationships, and consistently meet or exceed objectives.

Highlights:

• Policies and Procedures
• Process Improvements
• Quality
• Quality Assurance
• Requirements Gathering
• Root Cause Analysis
• SAP
• Structured Query Language
• System Administration
• System Testing
• sql
• software