Qualifications: * Over 10 years of experience in Customer service roles * Excellent communication skills with clients in-person, via telephone * Knowledge of Word, Excel, Access, general business office operations Customer Service Skills: * Responded to 500+ calls per shift as key person of reservation center * Directed calls to appropriate team members for additional services * Managed the modification, cancellation of hotel reservations * Apprised guests of promotions, discounts, or deals * Operated 14-line system with 50 extensions, screening, transferring calls Business office skills: * Operated office machines, photocopiers, scanners, voice mail * Utilized computer systems for word processing, spreadsheets * Organized filing systems, processed 400-600 pieces of mail * Prepared memorandums, correspondence, documents

Highlights:

• Communication Skills
• Customer Service
• customer service skills
• Excellent Communication Skills
• Filing
• Microsoft
• Microsoft Access
• Microsoft Excel
• Microsoft Office
• Microsoft Word
• clerical
• administrative
• administrative assistant
• data entry
• customer service
• typing
• telecommute