Description
QUALIFICATIONS Motivated, progressive, results-oriented information technology professional with a history SUMMARY of driving outstanding IT solutions in the end-user support and client services industries. Recognized for consistent and proven success at introducing out-of-the-box thinking and problem solving analysis improving processes, systems and methodologies currently in place and exceeding business goals and client expectations. Proactively demonstrates ability to work effectively with individuals at all levels in all functional areas of the organization. hmclouse@gmail.com Create practical solutions to fulfill business needs which comply with quality standards and technical requirements * Make independent, creative and technical contributions to defining business user and functional requirements for enhancements and projects, production support, table updates and implementing IT business solutions * Plan, research and analyze complex customer requirements and processes providing recommendations, alternatives and risk assessment to designated representatives * Direct and evaluate project vision and strategy, hold accountability for project completion and team management, define and drive project deliverables and facilitate project team meetings * Compile statistics and prepare various reports to facilitate the review of service levels for clients by the management team Incident Manager ING Financial Services 701-240-9881 Worked as a subject matter expert to provide management resolution for distributed application defects or work-flow issues - escalated to development team for modification of code as necessary
Accomplishments
Highlights:
Keywords
