Experience Summary IT Desktop Support Technician: Seasoned Desktop Support / Break-Fix computer service technician with over 17 years of computer systems support in the Dallas County environment. Strong customer relations skills. Level 1 Help Desk Representative: Eight months at CompuCom providing "after hours" telephone support resolving customers' computer problems. Responsibilities and Skills: * Provided on-site support to 35 Dallas County locations Install desktop and laptop computer systems * Repair/replace desktop and laptop hardware Perform Active Directory functions * Image computer systems via PXE boot and Ghost Perform Configuration Manager functions * Install and test various software applications Configure Wireless and VPN settings * Troubleshoot network communication problems Repair network cables and data jacks * Repair HP, Dell, Xerox, Fujitsu, and Epson printers Install and configure network/ local printers * Provide "after hours/on-call" service and support Research/order computer and printer parts * Document service calls using the Heat ticketing system Maintain equipment inventory using Wasp * Train customers to use Windows 7 and Windows 10 Provide excellent customer relations service

Highlights:

• Computer Field
• Disk Drives
• Mainframe Computer
• Tape Drives
• Support
• Dell
• Desk Top Support
• Desktop Computer
• HP
• Operating Systems