ACCOMPLISHMENTS Primary Trainer responsible for training new hire technicians supporting industry leading Windows based practice management software. Created and delivered a new hire training program to increase product knowledge contributing to increased customer retention. Responsible for training over 120 support technicians with over 90% achieving full performance within 90 days. Collaborated with IT Course Administrator to create and standardize curriculum, syllabi and course structure of technical college computer and business classes, resulting in increased enrollment, retention and successful graduation of computer technology students. Responsible for Ongoing Compilation, version control, and testing of critical production files for release of NetWare 6.0 on budget by delivery deadline.

Highlights:

• Documentation
• Database
• Database Design
• e-Commerce
• Information Technology
• Microsoft Office
• Software
• Training
• Presentation Skills
• Distribution
• software