Description
PROFILE: A versatile operations manager bringing more than 20 years of successful career movement and operational expertise within highly-competitive industries. A consummate leader with an outstanding record in improving profitability by increasing revenue and managing expenses. Looking for an opportunity to work with a winning team to enhance the operations side of the business. STATEMENT OF PURPOSE: Leverage more than 15 years of executive, operations expertise and leadership within highly competitive industries into a senior role within a progressive business services organization in Houston, Texas however open to relocation for the right opportunity. SIGNIFICANT PROFESSIONAL SUCCESSES BUILT and MANAGED the client support center and operations for an ATM managed services company that supported 150+ financial institution customers, with multiple locations. DEVELOPED and LED the customer service and operations team that supported revenue growth from $3,000,000 to $12,000,000 in 36 months. IDENTIFIED and IMPLEMENTED processes that reduced service calls by 30%, creating a cost saving of $8mm per year. NEGOTIATED a nationwide Service Agreement with a Fortune 500 vanguard and a nationally - known industry leader that significantly reduced the complexity of the service. DROVE net profit from 13% to 19% in the first 18 months by consolidating service centers and improving "up-time" as well as merchandising at specific locations. ORGANIZED the EMV project team that successfully upgraded 50% of the customer base in under 90 days. SUCCESSFULLY STAGED 1500+ ATMs in less than 20 business days, for two ATM IADs.
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