Summary Result-driven IT Professional experienced in providing technical support to end-users and solving computer or network issues. Skilled in performing installation, troubleshooting, repair, and maintenance of computer systems, hardware, peripherals, and telephony. Ability to setup new users via Active Directory and provide user privileges based on their role and responsibilities. Excellent verbal and written communication skills. Technical Proficiencies: Platforms: Windows 2000/XP, Vista, 7, 8, 10 Window Server 2003, 2012, 2016 Citrix, CISCO Catalyst 4500, CISCO 2800, CISCO Unified CCX & UCM IP based voice System, Solarwinds Experienced with Remote Access, Remote Desktop, VOIP, and VPN Create, configure, maintain and delete network printers on/off server. ECPI University, Manassas Campus, VA Jan. 2017 - March 2017 Help Desk - Externship * Assisted in Imaging, setup and deployment of PCs into classroom environment. * Involved in configuring19 PC's to be network enabled. * Installed PC software applications and peripherals. * Troubleshoot computer and network related hardware. * Developed and improved strong communication, customer service, and technical skills.

Highlights:

• Customer Service
• Security
• Infrastructure
• Legacy
• Hardware/Systems
• Help Desk
• Active Directory
• Cisco
• End-user Support
• Microsoft