Description
Career Summary Experienced and knowledgeable Information Technology professional seeking to contribute training and acquired skills within a technical support and/or help desk role. Work well independently or in a group setting providing all facets of computer support such as troubleshooting, installations, and maintenance. In-depth knowledge and understanding of numerous software packages and operating systems. Skilled in providing customer and end-user help desk support. Easily identify and resolve technical issues and concerns. Excellent communication and presentation capabilities. Computer, Networking & Related Abilities: * Installation and setup of various network operating systems * Troubleshooting hardware and software problems in network environment. * Background in troubleshooting and solving problems using technical manuals. * Utilize and configure computer software Microsoft Word, Excel and PowerPoint. * Possess excellent customer service skills and ability to communicate. * Work efficiently in both an independent and team atmosphere.
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