Professional Summary Detail-oriented Computer Technician with 10 years of high-quality technical service experience in a large corporate Environment. Provided tier II technical support to internal and external customers installs, configures, troubleshoots, monitors, and maintains customers' desktop / laptop software and hardware supports mobile workforce. Recent Responsibilities: * Lead with refresh projects * Provided support and resolution for end user problem/issues and requests including proper documentation using the corporate incident management tool through answering of phone calls, creating, working and closing of tickets * Supported the desktop / laptop environment primarily performing software standards and configuration installation, maintenance and support of PC's, tablets, smartphones and other computing devices phone support for resolution of end user problems, requests and issues and troubleshoot issues to root cause for constantly improving stability of computing devices. * Maintained current working knowledge of technology changes and trends. Assists with research/implementation of new technologies including the loading, testing, prepping and deploying. * Create, modify and maintain desktop images for standardized hardware builds. Install, test and configure new workstations, peripheral equipment and software * Documented and maintained internal procedures. Supported continuous improvement in the process and quality of the operations. * Created proper documentation for use of troubleshooting issues and populate knowledgebase. * Provided support in leading and completing tasks for projects and rollouts * Provided technical support and guidance through second-tier support, training, and publication of documentation seeks hardware repair through outside vendors. * Conducted site surveys and implements moves adds/changes modifications to existing equipment through work-request system. Qualifications: * IT security best practices * Strong Interpersonal skills Microsoft Exchange Microsoft 365 Windows Server 2008 * Managing multiple projects simultaneously Active Directory * Microsoft SharePoint Excellent Procurement history * Documentation Mobility Management * PowerShell Remedy Ticketing * Large computer networks Skype for Business / Lync online * Front-end web languages Enterprise Networks * Windows OS 7 & 10 / Office 2013 & 2016 Symantec * SCCM Hyper-V * Remax - Kennesaw, GA 2000 to Present * Demonstrated experience in implementing and supporting large scale global Windows end user computing environments onsite and remote. * Extensive hands on experience in Windows 7 and 10, administration and support of local and network printers, devices, laptops, desktops & mobility. * Hands on experience in Microsoft Windows Active Directory to create profiles, change permissions and create group policies. * Hands on Windows troubleshooting skills with Windows 7 and 10 operating systems and 2013 / 2016 for software. * Enterprise level experience in managing endpoint (workstations/desktops/laptops) software deployment * AutoPlus - Kennesaw, GA July 2017 Thru August 2017 * Tier II/III Desktop Support - Network Administrator * Strong communication skills / Excellent organizational skills * Excellent time management * A working knowledge of IT operating systems, particularly Windows, Exchange, 365, mobility * Hands on experience of installing IT hardware/ software, data migration * Hands on experience in Microsoft Windows Active Directory, Group policy & user profile management * Kloeckner Metals - Roswell, GA March 2016 thru August 2016 Tier II/III Desktop Support - Network Administrator * Strong communication skills / Excellent organizational skills * Excellent time management * A working knowledge of IT operating systems, particularly Windows, Exchange, 365, mobility * Hands on experience of installing IT hardware/ software, data migration * Hands on experience in Microsoft Windows Active Directory, Group policy & user profile management * Excellent procurement history to include invoice billing & audit * Stong documentation background * Ran Powershell commands to find viruses and network ports and using netstack commands. * Demonstrated experience in implementing and supporting large scale global Windows end user computing environments onsite and remote * Hands on experience troubleshooting with Windows platforms (OS 7 / 0S 2010) & Office (2013 / 2016) * Enterprise level experience in managing endpoint (workstations/desktops/laptops) software deployment. Service Desk Analyst, 07/2009 to 12/2015

Highlights:

• Desk Top Support
• Desktop Computer
• DHCP (Dynamic Host Configuration Protocol)
• Hardware/Systems
• Install
• Local Area Network
• Management
• Operating Systems
• Software
• Wide Area Network
• it jobs
• software
• hyper-v
• active directory
• 365
• microsoft
• sccm
• ticketing
• vpn