SUMMARY Accomplished Business Analyst, Supervisor, and Coach with extensive experience providing customer service, Training, administrative and operational excellence. Strong work ethic, self-motivated, action oriented, highly organized, and analytical with an attention to details. Excellent oral and written communication skills, innovative, experienced decision maker and problem solving. Ability to learn a new job quickly, create a positive impact, meet critical deliverable deadlines and work under stressful customer/employee situations, both internally and externally, with competing duties and tight time constraints. Worked with all levels of the organization in a diverse work environment.

Highlights:

• Services
• Operational Excellence
• Customer Service
• Policies and Procedures
• Business Analysis
• Business Analyst
• Business Requirements
• Business Strategies
• Communication Skills
• customer service
• call center