Description
Summary: Technically sophisticated Manager with 19-year history of effective resource, database, and budget management and ability to deliver innovative database solutions. Respected leader and team manager able to build, develop and manage talented cross functional teams. Adept at delivering projects within critical timelines and budgetary guidelines. AREAS OF EXPERTISE CLIENT RELATIONS / STAFF ACCOUNTABILITY / IT SECURITY / PROBLEM SOLVING / MULTITASKING / PROJECT MANAGEMENT / ORGANIZATIONAL AWARENESS / DATABASE MANAGEMENT & INFRASTRUCTURE / CUStomer Service / Documentation / Vendor Management / Decision Making / Process Improvement / Attention to Detail Fannie Mae, Washington, D.C. 9/1993 to 6/2016 Database Manager - 5/1997 to 6/2016 Managed IT Operational Staff consisting of multiple teams of employees and contractors including Database Administrators (Oracle, Sybase, IDMS), and Divisional Budget Analysts. Managed outsourced database infrastructure support, working closely with vendor leads. Responsible for recruitment, interviewing, hiring, coaching, mentoring, supervision, disciplinary actions, and promotion of staff. Managed contractor staffing needs (i.e. hiring, resource planning and terminations). Monitored staff performance and evaluated areas to improve efficiency. Conducted quarterly and annual Performance Reviews. Coordinated activities and projects with other technical teams, ensuring properly communicated. Responsible for database operations, including security, maintenance, software patches, capacity planning, availability and performance, ensuring the technical requirements of the customers met within the agreed upon timeframe. Participated in meetings with application developers in planning preparation, load analysis, and backup and recovery of data. Responsible for ensuring database standards and procedures created/revised when necessary, and that an IT service management frame work was in place and communicated to customers. Managed 24/7 Level 1 support team responsible for detecting database service and system outages. Point of escalation for issues and participated in meetings with IT support teams and software vendors to determine cause and implement solution. Performed trend analysis of incident tickets, ensuring permanent fixes put in place that decreased or eliminated recurring issues. Through routine evaluation of key monitoring reports, ensured any discrepancies against standards and policies were resolved in a timely manner. Key Achievements: * Identified process improvement for an application whose nightly batch processing was trending upwards in completion time. Led team that provided effective analysis of application code for database navigation, reducing nightly batch processing time by 3 hours. Risk of not meeting SLA was eliminated. * Point-of-contact for annual Sarbanes/Oxley (SOX) and Audit database reviews. Maintained archive of all security related reports in Sharepoint for easy access when requested by auditors. Ensured timely response to questions and delivery of reports. Self-identified any issues prior to initiation of audit review and ensured any findings were resolved. * Member of team that met weekly to review proposed production changes. Successfully identified conflicts with another change, avoiding potential failure during implementation and application outage. * Project Management: * Project Manager for database support department in disaster recovery exercises for 6 years. Collaborated with members of other technical teams for all major tasks involved in failover to contingency sites, and failback once testing was completed. Partnered with senior DBA's to establish step-by-step procedures, noting any dependencies and tracked progress during test. Documented issues and resolution. * Project Manager for database upgrade project for multiple years (IDMS, Oracle and Sybase) using SDLC and Agile methodologies. Ensured new release was certified, application teams made aware of major enhancements, coordinated downtime and resources required to perform upgrade and shakeout. Prepared and delivered presentations on Database Management System (DBMS) concepts, and release enhancements. * At Division Level: Managed vendor payments for software, and contributed to annual report of what each department needed to include within their budget for upcoming year. Monthly analysis of budget actuals against forecast for each department, resulting in Division not going over budget for the year. Database Administrator 9/1993 to 5/1997 Performed database software installation, upgrade and patching. Created, maintained, recovered, and expanded application databases. Served as resource to security team when transferring and/or setup of security rules from one system/tool to another. Tested new system, reviewed setup pertaining to database access and provided test results and feedback to the security team.
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