CAREER HIGHLIGHTS: * Gained over 36 years of hands-on experience within the banking field, managing various departments. * Extensive experience in merger and conversions. * Established project plans, created and monitored tasks to ensure successful completion. * Managed the facilities for all remote sites. * Worked with many vendors during my tenure. * Assisted in the design and monitored the construction of three Item Processing remote sites. * Built excellent rapport with people at all levels including senior-level managers, executives. * Implemented several processes to enhance production goals and made recommendations for improvement. * Effectively hired, trained, motivated, and promoted staff through strategic hiring, motivation, and training techniques. * Effectively trained managers on how to identify and resolve customer complaints quickly to maintain high level of customer satisfaction. * Consistently represented company in professional manner and recognized for outstanding performance by exceeding established goals. * Promoted within the company several times for exceeding set goals and due to excellent performance reviews. * Attended numerous seminars and training on an on-going basis to enhance career goals. * Computer Literate: Proficient with Industry Based Systems and Computers.

Highlights:

• IBM
• NCR
• Training
• Management
• Retail
• Wholesale
• Prime
• Computer Operations
• Print Operations
• Project Management
• management