PROFESSIONAL SUMMARY High achiever with management, operations, sales and customer satisfaction experience with an accomplished record in new restaurant openings. Skilled in hiring and developing a high performance and high engagement organization that excels at customer service. Able to handle complex and high visibility projects while demonstrating composure and excellent judgement. Exceptional work ethic and reliability. Upbeat personality with the ability to excel in a team environment. PROFESSIONALEXPERIENCE PANERA BREAD, Long Island, New York 2003 - 2017 Training General Manager 2010 - 2017 General Manager 2003 - 2010 * Appointed to the position of Training General Manager based on consistently meeting challenging sales, profit, operational and human resources management objectives * Experienced in supervising, mentoring and improving the performance of café managers * Led the organization's Manager in Training Program that was conducted over a two month period * Handled all project management and operational activities associated with opening six new cafes on time and within budget. * Conducted employee training on Panera's culture, operations and customer service model. Implemented training to prepare employees for store Grand Openings * Maintained 100% compliance with all corporate, state and town inspections and regulations * Implemented process that improved operational efficiency and customer satisfaction

Highlights:

• Sales
• Customer Service
• Account Manager
• Food Service
• Project Leader
• Purchasing
• Reliability
• Strong Work Ethic
• Training
• Deposits