Description
Experience Summary 7 years of overall IT Experience, which includes 6 years of experience in Developing CRM solutions, Project management, business intelligence, sales and marketing excellence, sales operations and implementation of Siebel CRM applications. * I have an extensive background in Requirements gathering and the production of functional documentation. * Currently working as Advanced Business Analyst for multiple projects. * Hands on experience in Order Management (opportunity, lead, order, assets), Siebel Enterprise Application Integration (EAI) Siebel Configuration, Siebel Workflows, and Siebel eScripting related processes. * Worked on multiple projects life-cycle stages like Customer Interface, Functional Design, Analysis, Technical Design, Development and implementation, Testing and Support. * Experienced in developing CRM solutions based on Web Services, custom Portal applications. * Designed and implemented approach based on Signals, Variable maps and Dynamic Pricing Procedure, Field Service. * In addition to the above I have got a good exposure to Billing and payment related process, Shell Script, PL/SQL, XML, Testing. * Worked for sales and marketing IT team for commercial excellence and launch of promotions and products. * Analyzed data based on share of voice, territory management and coherence on market effectiveness for aiding sales operation. * Developed excel macros for business processes. * Quick learner and excellent team player, ability to meet tight deadlines and work under pressure. * Further, my communication, leadership and presentation skills are pretty good, and I possess very good analytical, design and development skills. * Quick learner and excellent team player, ability to meet tight deadlines and work under pressure. * Have the passion and ability to grasp new tools and technologies instantly. * Able to interact with the Clients with ease and confidence. * Possess analytical and problem-solving skills and able to apply the same in troubleshooting and evolve solutions. * Have handled multiple countries for sales force automation and excellence, commercial excellence, share of voice and sales and marketing for informed decision-making process and for outperforming competition by analyzing competitor market data. * Worked on analytics, data management, archival and retention. * Hands on experience of handling GxP (Critical systems). * Vendor management and evaluation of the PoCs driven. * Project management of new requirements and functional domains. * Developed and analyzed the Installation Qualifications, Operational Qualifications and performance qualifications. * Evaluated mobility solutions for various business process like sales and marketing, market access and medical affairs. * Involved in sales incentive planning process, product pricing.
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