Description
Exceptional customer service skills with a passion for developing and leveraging best practices to deliver consistent and measurable results to meet service level agreements. Proactive thought leader and exceptional communicator with a deep understanding of IT support processes and operational efficiency. Proven ability to identify, analyze, and creatively solve problems under pressure. Develops, leads and motivates high performing teams to deliver excellent technical support. Passionate team player, mentor and coach dedicated to career development of co-workers and direct reports.
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