CAREER SUMMARY I am an energetic professional with experience managing financial operations, developing and implementing strategic plans, developing personnel and maximizing results. My recent experience as Operational Manager for Pierce, Monroe & Associates, LLC included overseeing collection of over $12,000,000 in revenue annually and management of the parking division. I developed results with Ford Motor Credit Company, delivering consistent financial results to the bottom line over a 20-year career. My professional experience at Ford included supervision of personnel, correspondence letter processing, lockbox processing, claims processing and loss mitigation through subrogation and salvage recoveries for Global Insurance Operations. I am regarded as an agent of change, implementing improvements in daily processing using Six Sigma DMAIC concepts and MS Office Professional.

Highlights:

• Call Center
• Financial
• Services
• Audit
• Customer Service
• Wholesale
• Green Belt
• Insurance
• Management
• Microsoft Office
• management
• manager